Refund Policy

Thank you for booking with us!

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Refund Requests

• Eligibility for Refund: Refunds must be requested at least 24 hours before any activity start date in order for a refund to be processed.

• Method of Request: To request a refund, please contact inverclydeac01@gmail.com or inverclydeacsecretary@gmail.com with your booking details and the reason for the refund.
   

Refund Processing

• Refund Amount: Upon approval of your refund request, the refund will be processed and credited back to your original method of payment.

• Processing Fee: Please note that a processing fee of 1.5% of the total booking amount plus £0.20 will be retained from the refund. This fee covers administrative and transaction costs required from our payment processor Stripe.
   

Example

• Total Booking Amount: £100.00

• Processing Fee (1.5%): £1.50

• Fixed Fee: £0.20

• Total Fees Retained: £1.70

• Refund Amount: £98.30
   

Refund Timeline

• Refunds are typically processed within 5-10 business days from the date of approval.

• The time it takes for the refunded amount to appear in your account may vary depending on your financial institution.
   

Non-Refundable Items

Certain bookings may not be eligible for a refund. These include:

• Camps or session blocks that have already commenced and/or attended.
   

Contact Us

If you have any questions about our refund policy, please contact us at inverclydeac01@gmail.com or inverclydeacsecretary@gmail.com.

 

Thank you for your understanding and cooperation.

Sincerely, Inverclyde Athletic Club